Frequently Asked Questions
Freduently Asked Questions
F.A.Q
Find Out Answers Here
- It is a world-class integrated telehealth software platform designed and created to provide unlimited access for patients and healthcare specialists to consult, diagnose, treat, and manage medical conditions in real time.
- Download the Doctorcare247 app from iOS or Google Play Store.
- Open the app and follow the simple instructions on the screen to register.
- Once registered, select a consultation type on the Home screen of the app to talk to a doctor.
- Follow the on-screen instructions to enter your symptoms, allergies, and any relevant information to complete your booking.
- If you do not have a mobile device and would like to use a laptop or PC, then you can do so by using our web app. To register, please visit us at www.app.doctorcare247.com. All you need is a webcam and Google Chrome browser.
- Our app is free to download. You only pay for your individual visit and consultation with the doctor. Despite the ease and convenience the service offers, its cost is comparatively affordable.
- While our medical practice does offer appointments, you can also see a doctor on doctorcare247 using our instant Chat Consultation feature. This allows you to instantly chat with any available doctor.
- All other consultation types are appointment-based.
- Appointments can also be scheduled if you wish to see any provider in particular.
- Yes, our doctors are able to prescribe a wide range of drugs, which can be useful for infections, allergies, skin conditions, travel, or sports injuries.
- Please note that we do not prescribe certain drugs, such as gabapentin, muscle relaxants, or narcotics. Otherwise, many of the prescriptions available in an office setting or urgent care can be prescribed.
- Yes. During your visit, if the doctor thinks a lab test would be beneficial for you, they have the ability to order a lab test. You simply visit the lab location, have the test run, and the results can be uploaded to Doctorcare247 app.
- Yes. After receiving your lab results, you can view and save the results to your phone or computer. You can then send the results to your primary care physician through their preferred communication channel.
- Setting up accounts for multiple adults on the same device is easy. To create another account, simply log out of the app and create a new account. Just remember to log out after every appointment to keep your information private.
- Please note that multiple accounts for one person are prohibited. If you have created multiple accounts for yourself by accident, please contact a member of our support team for assistance at info@doctorcare247.com or call +2348025627366