Doctorcare247 Privacy Policy
Doctorcare247 provides online healthcare services to its registered patients through the web patient portal and mobile application of Doctorcare247. Usage of these applications to access these services is subject to the acceptance of these Terms of Use.
If you do not agree to these Terms of Use and/or are not eligible or authorized to agree to these Terms of use, then you are not authorized to use the applications and services supported by Doctorcare247. By using this application, you are accepting these Terms of Use and are legally bound by all terms in this Terms of Use agreement.
1.User Accounts
As a registered patient of Doctorcare247, you can access your patient user account and applicable services, using the user account details provided by Doctorcare247. Patients who choose to self-register through the patient portal or patient mobile application will need to wait until their registration is confirmed by Doctorcare247 before their account is active. By registering, you agree that:
- You are not impersonating any other person and are using your actual identity.
- Your registration is subject to verification and confirmation by Doctorcare247 and your patient user account will be activated only after confirmation.
- The personal information provided during the registration process is true, accurate, current, and complete. You are required to periodically review and update your registration data to ensure that it is always current and correct.
- Doctorcare247 reserves the right to deny or revoke access to any user account at its sole discretion.
- You also agree that you will be solely responsible for any activities conducted on or through the patient portal and/or mobile application with your account regardless of whether or not you are the individual who undertakes such activities. This includes any unauthorized access and/or use of your account or your computer. You hereby release and hold harmless Doctorcare247 from any and all claims and causes of action arising out of or resulting from a third party’s unauthorized use of your account.
- Your username and password are unique to you, and you agree not to disclose or share your username and password to or with any third party. You are responsible for keeping your password confidential and for notifying us immediately if your password has been hacked or stolen.
- This application is only a tool to allow patients of Doctorcare247 to collaborate in their healthcare, use scheduling and communication services, and access their health records maintained by Doctorcare247.
- All engagement between your healthcare provider and you through this application is governed by these Patient Terms.
- As a user of services through the patient portal and/or mobile application of Doctorcare247 you agree to receive essential service-related notifications in the form of SMS, email, or mobile notifications. Notification settings to turn off non-essential notifications are available.
- You shall not use any service or information in this application for any purposes other than managing your personal health information or that of your immediate family members (with due authorization) and/or engaging with healthcare providers of Doctorcare247.
- You are expected to avail of immediate professional medical attention in medical emergencies or critical care situations and not attempt to use the application to access your healthcare provider. The services enabled by the application are only meant to supplement your existing healthcare services and to enable you to collaborate better with your healthcare providers, as decided by them.
- Being an online application, there might be unforeseeable network and infrastructure issues in which case the application will not be available until the issue is rectified. Under such circumstances please directly contact Doctorcare247 in person for any services you may need. Doctorcare247 is not liable for any periods of non-availability of this application.
- Usage of this application does not make the technology vendor supporting this application, liable for any of the healthcare and/or other services you use through the application, nor does it result in any implied obligation between you and the vendor.
- Doctorcare247 will make all possible efforts to provide you the best healthcare services. However, Doctorcare247 shall not incur any liability and shall declare any service guarantee void in the event the user is in breach of any of the Terms and Conditions of this Agreement
- Both parties are at liberty to terminate this agreement. Terminating the agreement will cancel only your user accounts in the web and mobile applications of Doctorcare247. It does not terminate nor impact any other consultations or patient-provider relationship that you have with Doctorcare247.
2. Data
- The application stores data, including PHI data, communications, usage data including but not limited to location, device type, operating system, browser, date-time and context usage, in HIPAA and GDPR compliant cloud infrastructure on Amazon Web services. All data storage and transmissions are encrypted.
- All your personal health data and usage data is owned by Doctorcare247 irrespective of the access you may or may not have to it. Your usage and access to your data is defined by Doctorcare247
- The accuracy, integrity and completeness of the personal health information you enter or allow to enter on your behalf is your responsibility, and Doctorcare247 assumes no liability for it.
- Data in your personal health records will be accessible to and modifiable by authorised healthcare providers of Doctorcare247, for the purpose of providing you with healthcare services.
- Non- personalised system analysis of non-identifiable patient data may be done to enable better healthcare outcomes for the patients of Doctorcare247. However the identity of individual users will remain completely anonymous in such analysis.
- All user data is covered by the Privacy Policy of Doctorcare247.
3. Remote Monitoring Services
Our Remote Monitoring packages are only for communicating specific health parameters to the healthcare providers in Doctorcare247’s patient portal and mobile applications and will not substitute actual clinical visits. You are required to visit the healthcare provider as and when specified by your doctor and whenever you need healthcare.
- If the monitoring feedback provided by the healthcare provider is substantially different from your current treatment and prescribed medication, it is your duty to confirm the same before implementing the advice.
- The health information, vital sign readings, dates, timings and notes logged in by you or on your behalf should be accurate.
- As a patient of Doctorcare247, you are required to inform your healthcare provider of all current and previous illnesses, health conditions, surgeries, consultations and medications with any other healthcare providers. While our healthcare team may help to update your PHR based on mutual agreement, it is your responsibility to update all aspects of the PHR completely and correctly.
- For efficient monitoring and proper healthcare services, the patient is required to enter all vital health data through the system as per the schedule and level of detail advised by the doctor.
- For self-monitored readings, it is the patient’s responsibility to use devices of proper quality and to ensure that they are re-calibrated when required.
- The healthcare team of the healthcare provider will consist of qualified healthcare professionals. The monitoring and feedback will be handled by any qualified member of the healthcare monitoring team.
- The healthcare provider will monitor your vitals at the intervals specified in your package.
- Not following the instructions of the healthcare team will be considered non-compliance with the agreement and the agreement will be terminated.
- The healthcare team will provide instructions based on the vitals entered by you. You are advised to enter the vitals accurately.
- Doctorcare247 will not assume any legal responsibility for the patient’s medical condition and this online consultation only intends to aid in understanding the condition better based on the information given and is not meant to replace an in-person consultation.
- The online system is expected to enhance, not replace clinic visits. It is your responsibility to schedule follow-up appointments as indicated by your doctor.
- The patient is free to discontinue using a Remote Monitoring plan at any time, with the knowledge of your consulting healthcare provider.
- The healthcare provider does not attend to Emergencies through this application. Under these circumstances, the patient has to contact the nearest hospital immediately.
- Doctorcare247 may provide one or more Remote Monitoring plans. When signing up for or after being assigned to any such Remote Monitoring package, the patient must understand the instructions and terms of that package and fulfill them.
- The patient data will be kept confidential by Doctorcare247 and will not be disclosed to anyone under normal circumstances except as requested by law or in an emergency when requested by another healthcare provider.
4. Video Consultations
- Video Consultation Appointment Timing: While the patient may specify the preferred appointment timing for a Video Consultation, Doctorcare247 reserves the right to schedule the appointment for an alternative timing. If this timing is not convenient, the user can request that it be rescheduled. Due to unpredictable medical emergencies, it may be that the healthcare provider is sometimes unable to attend to the video consultation exactly at the appointed time. In such cases, the session might be rescheduled to a later time in consultation with the patient.
- Video Consultation Duration: By default, the average duration of a Video Consultation will be the duration decided by the healthcare provider. Doctorcare247 reserves the right to decide when the consultation ends. This could be earlier than the maximum possible duration. If the healthcare provider has to conclude the video consultation mid-way due to a medical emergency, then a new session at an alternative timing will be scheduled.
- Video Session Quality: The quality of the video session depends on the quality of the Internet connection, webcam, and audio facilities of both the patient and healthcare provider. It is the responsibility of the patient to ensure that the performance and quality of the equipment and connection used, are optimal for doing video calls online. Video Consultations that fail on account of poor equipment and connectivity will not be rescheduled for free. Nor will there be any refund of payment.
- Video Session Privacy, Security & Etiquette: It is required that the patient prepares ahead of time to participate in the Video Consultation, in a quiet and private place, where only the patient is present in the room where the video session is being held. For elderly or disabled patients who require help to participate in the video, a caregiver may be present. There must be no audio/video recording of the video session by the patient. It is necessary that the patient (and any caregiver) act with proper decorum in speech and action during the video consultation. Failure to comply with these requirements can result in termination of the video session with no refund or rescheduling of the consultation.
- Nature of Consultation: Video Consultations must not be scheduled for patients with critical medical conditions and/or for emergencies. Such consultations are suitable only for basic follow-ups between the patient and healthcare provider and/or preliminary consultation before meeting the healthcare provider in person.
5. Text or Question-Based Consultations
- Every attempt will be made to respond to your questions within the stipulated response time. However, do not under any circumstances, delay seeking direct medical attention from your healthcare provider or nearest hospital.
- Asking medical questions to a healthcare provider, whom you have not been consulting directly, does not necessarily result in establishing a doctor-patient relationship. Any response from the healthcare provider only constitutes helpful information that must be verified with your doctor.
- Do not change any medication, treatment regimen, or other healthcare measures without confirmation from your healthcare provider. Any advice or information in responses to your questions/text consultations to healthcare providers of Doctorcare247, do not qualify as a medical prescription, diagnosis, or treatment plan.
- In the case of any emergency, always contact your healthcare provider and go to the nearest hospital or healthcare provider.
- Doctorcare247 is not liable for any healthcare issues related to the questions raised. Information provided at the time of asking a question must be accurate and complete. This is only to ensure that the response provided is helpful to the patient and does not involve a liability on part of Doctorcare247.
- Response time for a question is indicative of only the initial response to the question and does not include the time for responding to follow-up notes. Each follow-up should be expected to require the same response time as the initial question.
- Payments for this service are covered by the payment terms for services through the patient portal and mobile application.
6. Payments
- All consultation fees for services through the mobile and web application interfaces of Doctorcare247 have to be paid as per the terms of the service that you use. Offline payment collection for some of these services is supported too. Please contact Doctorcare247 about this during your next in-person visit.
- In course of time, Doctorcare247 may introduce other services in the system, the charges for which will be communicated to you as and when such services are introduced.
- The healthcare provider reserves the right to revise the consultation and service charges at any time, at the sole discretion of the healthcare provider. The charge applicable at any given time will be the charge displayed at the time of using the service.
- Payments made for any remote monitoring plans will not be refunded should you decide to discontinue.
7. Privacy Policy
Data in this application of Doctorcare247 can be created by your healthcare providers at Doctorcare247 and by yourself (the patient) after logging into the application with your authorized user account. Information that is collected as you use our web patient portal and mobile application includes the following:
- Personal information: Personal information includes the name and email address that you provide at signup. It also includes phone number, address, and other personally identifiable information that you may choose to add to your user account profile. No payment method information is stored by this application.
- Personal Health Information: Personal health information about patients users, that patient users themselves or authorized employees of Doctorcare247 enter into the Personal Health Record of a patient, including age, gender, known health conditions, medications, allergies, vaccinations, history of surgeries or procedures, goals, health journal entries and data that you enter into your health trackers either manually or by syncing with a health monitoring device or from a third-party source that you alone authorize. It also includes medical reports and files that you choose to upload into your health profile.
- Operations Data: To enhance your user experience, the application uses cookies, server logs, and other similar mechanisms to enable certain functionality, improve services and monitor service usage. These mechanisms are used to save user preferences, preserve session settings, help auto-authentication of frequently used services if required by your settings, and enable other similar functional requirements. You may use browser settings to disable cookies when using our web services, however, it may result in some of the features and services of this application not functioning properly.
